Terms & Conditions

Bookings & Payments:

• All bookings must be made in writing to traceycoetz@gmail.com
• a 100% deposit is required to confirm and secure 1-night stays and 50% for longer staying guests.
• Deposits are required within 24 hours after the initial quote where after the tentative booking will be cancelled without prior notice. No rooms will be held without the required deposit, including corporate bookings made by comapnies or Travel Agents.
• Proof of payment must be sent to traceycoetz@gmail.com and bookings will only be confirmed once funds reflect.
• We will not allow more than 2 guests in a room and if guests arrive with more people than booked, the booking will be cancelled with no refund.

Cancellation Policy:

• Cancellation 0 - 7 days prior arrival, including no shows - forfeit 100% deposit
• Cancellation 8 - 14 days prior arrival, including no shows - forfeit 75% deposit
• Cancellations 15 - 21 days prior arrival - forfeit 50% deposit
• Cancellations 22 - 29 days prior arrival - forfeit 25% deposit
• Cancellations 30+ days prior arrival - full refund
• Cancellations due to a National Covid-19 lockdown will only be issued a refund if an official lockdown that restricts inter-provincial or international travelling has been announced by the Presidency of South Africa, thus media-rumored announcements will be discarded.

Cancellations must be made in writing to traceycoetz@gmail.com 

International refunds will have a administration / handling  fee of 15% of the total deposit refund.

Rooms & On-Site:

We keep our accommodation rates as low as possible, to give you the best value for money, therefore:

• Guest amenities, including coffee/tea, milk, bathroom amenities etc. are only supplied for the first night, to tie you over, where after guests must cater for themselves.
• Fresh towels & linen will only be replaced every third day for longer staying guests.

Covid-19 Regulations & Protocol:

As per the Tourism Business Council of South Africa (TBCSA), the following protocol has been set in place, by law to operate an accommodation establishment during a pandemic, which we unfortunately need to adhere to:

• All guests will be required to complete a Covid-19 questionnaire on arrival and will have their temperature taken.
• All guests will be required to wear a mask upon check-in and sanitize at the allocated sanitizing station.
• Housekeeping (Servicing of rooms) will only be done every 3rd day for longer staying guests.
• A 1.5m social distance will be adhered to.
• The Communal kitchen will be thoroughly cleaned and sanitized by our Housekeeping staff in between guest use.
• Guests must avoid crowded gatherings when going out and wear a mask at all times and sanitize when coming back into the property.

Disclaimer:

• All guests will be required to present a form of valid identification confirmation as required by law. All guest information will be treated confidential and stored securely as per the POPI (Protection of Personal Information) Act.
• The guests enters the property and uses the facilities at own risk. The hosts and staff of On Q Accommodation does not take any responsibility or will be held liable for any injury, damage or loss while residing at On Q Accommodation.
• The guests take full responsibility for damages or breakages during their stay.
• The main guest (If booked as a group) will be solely responsible for settling the bill on arrival.
• No Billbacks will be made to companies whatsoever, unless prior bookings have been made by a company in advance, where the account is to be settled prior to arrival.
• The owners have right of admission reserved.